Customer case

MOCON Europe gained insight into invisible challenges

After implementing a Dynamics AX solution across its European subsidiaries, MOCON Europe experienced inexplicable disruptions and performance issues in its installation.

Our basic set-up is sound. The main problem was to identify what was getting in the way of an otherwise well-functioning IT system – and this was where EG Business Care helped us. Peter Braun, IT manager, MOCON Europe

 

"Some of our users experienced sudden and inexplicable drops in performance while other users were not affected at all. This was disruptive and delayed the work of our employees. At the same time, our IT department was chasing ghosts because no matter where we looked, we could not explain the problems. We could measure no excessive load on our systems, neither on the SQL servers nor elsewhere, so we simply did not know where to look," explains Peter Braun. He is the IT manager of MOCON Europe, the company that provides all central IT support to approximately 140 employees in 5 European countries.

 

Boarding report made challenges visible

MOCON Europe decided to enter into an agreement with EG for the installation of EG Business Care. The initial boarding report identified a number of previously unknown irregularities in e.g. the basic database set-up.

"We discovered some bumps on the road that we were previously unaware of. For example, we identified a number of issues in our basic server set-up that we believed to be in order, but this turned out not to be the case. Among other things, we found some tables from a previous integration in which the data were supposed to be temporary, but which turned out to contain 500 GB of irrelevant data that were just taking up space."

 

A well-functioning IT system

"After we solved the major problems, the system has worked flawlessly," says Peter Braun. "Our basic set-up is sound. The main problem was to identify what was getting in the way of an otherwise well-functioning IT system – and this was where Business Care helped us," he says.

MOCON Europe has experienced very few subsequent issues. "We have since received 15-20 different suggestions for minor improvements, but 98 % of the value we achieved was achieved with the initial report. Since then, our system has been nicely optimised. We follow the situation closely through the continuous monitoring provided by EG Business Care to ensure that we see the tips of new icebergs before we hit them."