Application management services. More time, less stress

Support daily IT operations or deliver business innovation? With EG, you can do both. We take the strain, so you don't have to.

See how your business will benefit

Managed services for on-premise and cloud applications

Whether your IT ecosystem is based on an on-premise or hosted infrastructure, and whatever your combination of local and cloud-based applications, EG offers flexible services that help you get full value from your IT investments and make better use of your IT teams.

User and application support

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User and application support

Fast, professional resolution of your daily support issues

User and application support gives you direct access to skilled IT and application specialists that can resolve incidents and problem reports that have been escalated from your Service Desk or 1st level support.

With fast response times and remote access, we can find temporary or permanent solutions that resolve issues before they affect your business. We offer:

  • Guaranteed availability of skilled resources.
  • Efficient diagnosis, root cause analysis and resolution of incidents.
  • Agreed response times based on your needs.
  • Remote access with TeamViewer or another agreed tool.
  • An up-to-date, portal-based status of all support activities.

For further information

Anders Borggaard Jensen

Anders Borggaard Jensen

VP, Managed Services Sales

Tel.: +45 7013 2211

Email: : anders.b.jensen@eg.dk

Access control and administration

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Access control and administration

Take a break from user administration chores

Basic daily user administration tasks, such as creating and deleting users, resetting forgotten passwords and administering user rights to applications, can be significant time-thief when you are trying to prioritise more strategic and challenging activities.

Why not let EG handle the requests that are mounting up on your service desk so you can do something more challenging.

We can take care of:

  • Requests for adding, deleting and changing user rights for user accounts.
  • Resetting of passwords.
  • Provisioning and de-provisioning of users for applications.
  • Creation, read, write and deletion of entries in the directory.
  • Providing access to an EG support portal for easy, self-service user management.

For further information

Anders Borggaard Jensen

Anders Borggaard Jensen

VP, Managed Services Sales

Tel.: +45 7013 2211

Email: : anders.b.jensen@eg.dk

Application update management

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Application update management

Get full value from cumulative updates for your applications

If your business applications are not updated with the most recent cumulative updates (CU), you could be missing out on productivity gains, new application capabilities and critical security enhancements.

EG can ensure that cumulative updates are assessed, installed and tested for agreed applications, so that your business can take full advantage of the updates and help ensure application stability, performance and security.

The service covers:

  • Implementation of cumulative updates issued by agreed manufacturers.
  • Patching of third-party applications to ensure compatibility with CU releases.
  • An agreed baseline update frequency, with additional updates on request.
  • Quality assurance and preparation for acceptance testing and approval.

For further information

Anders Borggaard Jensen

Anders Borggaard Jensen

VP, Managed Services Sales

Tel.: +45 7013 2211

Email: : anders.b.jensen@eg.dk

Application and platform monitoring

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Application and platform monitoring

Keep your applications and platforms running at full speed

If your IT systems are not working at full capacity, then neither are your users. 24/7 monitoring of agreed applications and platforms delivers real-time insight into system performance, availability and capacity.

We can help you identify issues quickly and effectively, and ensure that monitored incidents and events are reported to your service help desk.  Better still, we can often flag and address coming issues before they even affect your system capabilities. Monitoring services include:

  • Capacity status related to database size, user count and integrations.
  • Availability of databases instances, applications servers, and batch jobs runs.
  • Performance of database queries, database indexing and batch jobs.
  • Read more about monitoring benefits with EG Business Care.

For further information

Anders Borggaard Jensen

Anders Borggaard Jensen

VP, Managed Services Sales

Tel.: +45 7013 2211

Email: : anders.b.jensen@eg.dk

Application performance analysis

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Application performance analysis

Enable productivity with system optimisation and preventive maintenance

With detailed analysis of the data that is collected from application monitoring services, we can make qualified suggestions for system changes that will help optimise the daily performance of your applications and underlying databases and enable preventive system maintenance that identifies and addresses potential issues before they affect your systems and your application users.

You can expect to see:

  • Detailed analysis of your application monitoring data
  • Proposals for specific changes and actions
  • Improved performance and availability of applications and related databases
  • Low disruption, with preventive maintenance of identified issues

For further information

Anders Borggaard Jensen

Anders Borggaard Jensen

VP, Managed Services Sales

Tel.: +45 7013 2211

Email: : anders.b.jensen@eg.dk

Third party governance

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Third party governance

Proactive resolution of issues with your third-party integrations

Third-party governance services take the headache out of your integrations to other applications and infrastructure services. No more confusion around who is responsible for what.

When issues arise, we take ownership and work on your behalf to find a solution. We initiate contact to the relevant third parties, and work proactively with them to identify issues and find the best resolution for your business, based on existing vendor agreements. You can expect:

  • Resolution of third-party issues - wherever the issue lies.
  • Coordination of information and activities between in-house contacts and third parties.
  • Proactive escalation of SLA compliance issues with third-party vendors.
  • Participation in status meetings with you and your third-party suppliers.

For further information

Anders Borggaard Jensen

Anders Borggaard Jensen

VP, Managed Services Sales

Tel.: +45 7013 2211

Email: : anders.b.jensen@eg.dk

Patch management

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Patch management

Efficient, well-informed patch management and implementation

Just keeping track of recent patch releases across the applications and software manufacturers that are relevant for your business can keep your busy IT team from concentrating on more value added and strategic activities.

Let EG keep you informed about the patches that are available for your applications and recommend those that make most sense for you to implement on your systems.

With patch management services you will get:

  • Regular updates on available patches across your applications.
  • More efficient planning of your future patch management needs.
  • An assessment of the benefits or disadvantages of implementing patches.
  • Advice on patch management activities and processes.

For further information

Anders Borggaard Jensen

Anders Borggaard Jensen

VP, Managed Services Sales

Tel.: +45 7013 2211

Email: : anders.b.jensen@eg.dk

Change, release and implementation management

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Change, release and implementation management

Plan, make and roll out system modifications with confidence

Complex, integrated IT landscapes are a moving target. Making ongoing modifications to your operational systems is a critical to ensure that your systems are supporting your business processes and your user interactions as efficiently and error-free as possible. This same process can also be a major source of disruption if it is not done responsibly.

EG can help your teams plan, document, implement and release changes in your systems that are prompted by incidents, user-requests or changes in business processes.

We can help you with:

  • Active ownership and running of the change management process.
  • Preparation of requests for changes and planning of changes.
  • Development of approved release components ready for test.
  • Implementation of new releases in production environments.
  • Post-implementation support and end-user training.

For further information

Anders Borggaard Jensen

Anders Borggaard Jensen

VP, Managed Services Sales

Tel.: +45 7013 2211

Email: : anders.b.jensen@eg.dk

Azure subscription management

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Azure subscription management

Optimise your Azure investment

Modern cloud platforms give you flexibility to scale your subscription up or down to match your changing needs.

But if you don't have the time and resources to monitor and assess your daily usage, then how do you know that your current subscription is really optimised?

As an experienced Microsoft CSP, EG is ideally placed to help you get the best bang for the buck. We can:

  • Monitor and analyse your typical Azure consumption.
  • Give an overview of your usage compared to purchased licenses.
  • Provide recommendations for adjustments to optimise usage and cost.
  • Supply relevant license and usage information for use in audits.

For further information

Anders Borggaard Jensen

Anders Borggaard Jensen

VP, Managed Services Sales

Tel.: +45 7013 2211

Email: : anders.b.jensen@eg.dk

Development environment as a service

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Development environment as a service

Get Azure environments on demand

Virtual Machines (VMs) are critical environments for developing, testing or updating your Azure-based cloud services.

Spinning up a VM when you need one can be time consuming. So can remembering to remove it again once your job is complete.

EG can deliver development environments as a service via Lifecycle Service Management, so you can concentrate on the real job at hand.

We can save you time and effort with:

  • Preparation of Azure VMs with the required code, data and access rights.
  • Roll-out and administration of live environments.
  • Removal of VMs when they are no longer needed.
  • Modification or deletion software components, data and integrations in VMs.

For further information

Anders Borggaard Jensen

Anders Borggaard Jensen

VP, Managed Services Sales

Tel.: +45 7013 2211

Email: : anders.b.jensen@eg.dk

Non-production environment up-time management

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Non-production environment up-time management

Ensure that development and test environments are available when you need them most

When system updates, patches and enhancements are a regular occurrence, non-production environments for staging and testing of new code and capabilities are an essential resource.

But what if they are not available when you need them most. Or if they are running, and costing you money, when you don't?

EG can help you by:

  • Monitoring the status of non-production environments.
  • Verifying that updated builds, releases and affected environments are running.
  • Sending incidents and events to your service desk
  • Ensuring that environments are only available within the agreed schedule.

For further information

Anders Borggaard Jensen

Anders Borggaard Jensen

VP, Managed Services Sales

Tel.: +45 7013 2211

Email: : anders.b.jensen@eg.dk

Non-production environment refresh

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Non-production environment refresh

Ensure that your environments are up to date

A non-production environment is only reliable for staging and test of new code if it is identical with the live production environment that the code will eventually be used on.

EG coordinates directly with Microsoft and uses Microsoft Lifecycle Services to:

  • Ensure that the current production database is backed-up
  • Make scheduled or on-demand data refreshes from production environments to non-production environments.
  • Smoke-test the updated non-production environments.

For further information

Anders Borggaard Jensen

Anders Borggaard Jensen

VP, Managed Services Sales

Tel.: +45 7013 2211

Email: : anders.b.jensen@eg.dk

Backup and recovery assessment

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Backup and recovery assessment

Get peace of mind with a solid backup and recovery plan

If the unthinkable happens, are you sure that your current backup and recovery plan is up to the job?

EG experts can help you evaluate and enhance your current strategy to help ensure that it meets your business and compliance requirements, and gives you the best possible starting point for the full recovery of your data and environments.

We can help you:

  • Develop, test and maintain a comprehensive backup and recovery plan.
  • Schedule and make regular backups of critical cloud environments.
  • Recover Microsoft cloud environments such as Dynamics 365 and SharePoint Online.

For further information

Anders Borggaard Jensen

Anders Borggaard Jensen

VP, Managed Services Sales

Tel.: +45 7013 2211

Email: : anders.b.jensen@eg.dk

Notifications and recommendations

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Notifications and recommendations

Never miss an important notification again

With a busy working schedule and an active inbox, it's all too easy to overlook the few, critical platform notifications that are actually important to read and act on.

EG can help, with proactive, timely delivery of the most relevant application vendor notifications in an easily accessible format, and with specific recommendations on what you need to do to keep your systems on track.

EG keeps you informed with:

  • Proactive communication of notifications from Microsoft and other third-party vendors.
  • Assessment and prioritisation of notifications.
  • Comments and recommended actions related to notification content
  • Same day delivery of urgent notifications.

For further information

Anders Borggaard Jensen

Anders Borggaard Jensen

VP, Managed Services Sales

Tel.: +45 7013 2211

Email: : anders.b.jensen@eg.dk

Consultancy, solutions and IT services

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That is why we have split our website into two: EG A/S & EG's service business.