Outsource application management and get more from your IT team
Ensuring the availability of the systems that support your business and keep your users productive is a full time job.
Outsourcing application management and user support frees time to focus on innovation, so you can enable business agility and plan the evolution of your IT ecosystem.Contact us to hear how we can help
Who needs application management in the cloud era?
Although cloud-based applications can simplify many areas of application management, the story doesn't end there.
Critical activities such as setting up user access and roles, security considerations and the test and rollout of updates still need to be handled.
EG can help you get the most from your cloud-based solutions with ongoing application monitoring, administration and maintenance.
Outsource the tasks that make sense for your business
No two businesses - and no two IT landscapes - are the same.
EG can deliver full lifecycle support and management of your on-premise or cloud-based applications including:
- Digital productivity and line-of-business applications.
- Mission critical ERP and CRM solutions.
- Your underlying database systems.
We can also be on point for managing issues with integrations to 3rd party applications and platforms.
You can outsource exactly what makes sense for your business now, and add services as your needs and resources change.
Managed services for on-premise and cloud applications
Whether your IT ecosystem is based on an on-premise or hosted infrastructure, and whatever your combination of local and cloud-based applications, EG offers flexible services that help you get full value from your IT investments and make better use of your IT teams.
User and application supportShow more
User and application support
Fast, professional resolution of your daily support issues
User and application support gives you direct access to skilled IT and application specialists that can resolve incidents and problem reports that have been escalated from your Service Desk or 1st level support.
With fast response times and remote access, we can find temporary or permanent solutions that resolve issues before they affect your business. We offer:
- Guaranteed availability of skilled resources.
- Efficient diagnosis, root cause analysis and resolution of incidents.
- Agreed response times based on your needs.
- Remote access with TeamViewer or another agreed tool.
- An up-to-date, portal-based status of all support activities.
Access control and administrationShow more
Access control and administration
Take a break from user administration chores
Basic daily user administration tasks, such as creating and deleting users, resetting forgotten passwords and administering user rights to applications, can be significant time-thief when you are trying to prioritise more strategic and challenging activities.
Why not let EG handle the requests that are mounting up on your service desk so you can do something more challenging.
We can take care of:
- Requests for adding, deleting and changing user rights for user accounts.
- Resetting of passwords.
- Provisioning and de-provisioning of users for applications.
- Creation, read, write and deletion of entries in the directory.
- Providing access to an EG support portal for easy, self-service user management.
Application update managementShow more
Application update management
Get full value from cumulative updates for your applications
If your business applications are not updated with the most recent cumulative updates (CU), you could be missing out on productivity gains, new application capabilities and critical security enhancements.
EG can ensure that cumulative updates are assessed, installed and tested for agreed applications, so that your business can take full advantage of the updates and help ensure application stability, performance and security.
The service covers:
- Implementation of cumulative updates issued by agreed manufacturers.
- Patching of third-party applications to ensure compatibility with CU releases.
- An agreed baseline update frequency, with additional updates on request.
- Quality assurance and preparation for acceptance testing and approval.
Application and platform monitoringShow more
Application and platform monitoring
Keep your applications and platforms running at full speed
If your IT systems are not working at full capacity, then neither are your users. 24/7 monitoring of agreed applications and platforms delivers real-time insight into system performance, availability and capacity.
We can help you identify issues quickly and effectively, and ensure that monitored incidents and events are reported to your service help desk. Better still, we can often flag and address coming issues before they even affect your system capabilities. Monitoring services include:
- Capacity status related to database size, user count and integrations.
- Availability of databases instances, applications servers, and batch jobs runs.
- Performance of database queries, database indexing and batch jobs.
- Read more about monitoring benefits with EG Business Care.
Application performance analysisShow more
Application performance analysis
Enable productivity with system optimisation and preventive maintenance
With detailed analysis of the data that is collected from application monitoring services, we can make qualified suggestions for system changes that will help optimise the daily performance of your applications and underlying databases and enable preventive system maintenance that identifies and addresses potential issues before they affect your systems and your application users.
You can expect to see:
- Detailed analysis of your application monitoring data
- Proposals for specific changes and actions
- Improved performance and availability of applications and related databases
- Low disruption, with preventive maintenance of identified issues
Third party governanceShow more
Third party governance
Proactive resolution of issues with your third-party integrations
Third-party governance services take the headache out of your integrations to other applications and infrastructure services. No more confusion around who is responsible for what.
When issues arise, we take ownership and work on your behalf to find a solution. We initiate contact to the relevant third parties, and work proactively with them to identify issues and find the best resolution for your business, based on existing vendor agreements. You can expect:
- Resolution of third-party issues - wherever the issue lies.
- Coordination of information and activities between in-house contacts and third parties.
- Proactive escalation of SLA compliance issues with third-party vendors.
- Participation in status meetings with you and your third-party suppliers.
Patch managementShow more
Efficient, well-informed patch management and implementation
Just keeping track of recent patch releases across the applications and software manufacturers that are relevant for your business can keep your busy IT team from concentrating on more value added and strategic activities.
Let EG keep you informed about the patches that are available for your applications and recommend those that make most sense for you to implement on your systems.
With patch management services you will get:
- Regular updates on available patches across your applications.
- More efficient planning of your future patch management needs.
- An assessment of the benefits or disadvantages of implementing patches.
- Advice on patch management activities and processes.
Change, release and implementation managementShow more
Change, release and implementation management
Plan, make and roll out system modifications with confidence
Complex, integrated IT landscapes are a moving target. Making ongoing modifications to your operational systems is a critical to ensure that your systems are supporting your business processes and your user interactions as efficiently and error-free as possible. This same process can also be a major source of disruption if it is not done responsibly.
EG can help your teams plan, document, implement and release changes in your systems that are prompted by incidents, user-requests or changes in business processes.
We can help you with:
- Active ownership and running of the change management process.
- Preparation of requests for changes and planning of changes.
- Development of approved release components ready for test.
- Implementation of new releases in production environments.
- Post-implementation support and end-user training.
Azure subscription managementShow more
Azure subscription management
Optimise your Azure investment
Modern cloud platforms give you flexibility to scale your subscription up or down to match your changing needs.
But if you don't have the time and resources to monitor and assess your daily usage, then how do you know that your current subscription is really optimised?
As an experienced Microsoft CSP, EG is ideally placed to help you get the best bang for the buck. We can:
- Monitor and analyse your typical Azure consumption.
- Give an overview of your usage compared to purchased licenses.
- Provide recommendations for adjustments to optimise usage and cost.
- Supply relevant license and usage information for use in audits.
Development environment as a serviceShow more
Development environment as a service
Get Azure environments on demand
Virtual Machines (VMs) are critical environments for developing, testing or updating your Azure-based cloud services.
Spinning up a VM when you need one can be time consuming. So can remembering to remove it again once your job is complete.
EG can deliver development environments as a service via Lifecycle Service Management, so you can concentrate on the real job at hand.
We can save you time and effort with:
- Preparation of Azure VMs with the required code, data and access rights.
- Roll-out and administration of live environments.
- Removal of VMs when they are no longer needed.
- Modification or deletion software components, data and integrations in VMs.
Non-production environment up-time managementShow more
Non-production environment up-time management
Ensure that development and test environments are available when you need them most
When system updates, patches and enhancements are a regular occurrence, non-production environments for staging and testing of new code and capabilities are an essential resource.
But what if they are not available when you need them most. Or if they are running, and costing you money, when you don't?
EG can help you by:
- Monitoring the status of non-production environments.
- Verifying that updated builds, releases and affected environments are running.
- Sending incidents and events to your service desk
- Ensuring that environments are only available within the agreed schedule.
Non-production environment refreshShow more
Non-production environment refresh
Ensure that your environments are up to date
A non-production environment is only reliable for staging and test of new code if it is identical with the live production environment that the code will eventually be used on.
EG coordinates directly with Microsoft and uses Microsoft Lifecycle Services to:
- Ensure that the current production database is backed-up
- Make scheduled or on-demand data refreshes from production environments to non-production environments.
- Smoke-test the updated non-production environments.
Backup and recovery assessmentShow more
Backup and recovery assessment
Get peace of mind with a solid backup and recovery plan
If the unthinkable happens, are you sure that your current backup and recovery plan is up to the job?
EG experts can help you evaluate and enhance your current strategy to help ensure that it meets your business and compliance requirements, and gives you the best possible starting point for the full recovery of your data and environments.
We can help you:
- Develop, test and maintain a comprehensive backup and recovery plan.
- Schedule and make regular backups of critical cloud environments.
- Recover Microsoft cloud environments such as Dynamics 365 and SharePoint Online.
Notifications and recommendationsShow more
Notifications and recommendations
Never miss an important notification again
With a busy working schedule and an active inbox, it's all too easy to overlook the few, critical platform notifications that are actually important to read and act on.
EG can help, with proactive, timely delivery of the most relevant application vendor notifications in an easily accessible format, and with specific recommendations on what you need to do to keep your systems on track.
EG keeps you informed with:
- Proactive communication of notifications from Microsoft and other third-party vendors.
- Assessment and prioritisation of notifications.
- Comments and recommended actions related to notification content
- Same day delivery of urgent notifications.
Maximise uptime with EG Business Care
EG Business Care monitors the availability, performance and capacity of your Dynamics solution and tells you where, when and why "queues" and delays occur in the solution and when the system and services are available and unavailable.Read more about EG Business Care here
Strategic sparring and application insight – whenever you need it
Technology never stands still. Just keeping pace can be a major investment in time and resources. Let EG do it for you.
Our specialists can keep your team up to date on key application updates and relevant vendor strategies.
With more than 25 years of experience in application and infrastructure management, EG can offer strategic advice and sparring on how your IT ecosystem can best meet your current needs and evolve to take advantage of future opportunities.
Managed Dynamics ERP ‒ let EG take the strain
EG offers the industry-leading Dynamics AX and Dynamics NAV platforms as hosted, managed solutions. You get:
- A flexible, scalable ERP environment
- Guaranteed, SLA-based uptime
- Documented security
- Proactive monitoring
- A predictable, fixed cost.
No deployment or upgrade worries. No need for support and operational resources. No maintenance or hardware costs.
Consultancy, solutions and IT services
- Dynamics 365
- Business Analytics
- CRM, CEM & Collaboration
- Application Services
- Infrastructure Services
- Service & Support
Cloud Transformation Assessment
There are many good reasons for moving to the cloud. Nevertheless, the decision is a difficult one for most companies. By systematically identifying the needs, possibilities, limitations and any risks through a Cloud Transformation Assessment, you will have a sound basis on which to make the decision.
Strategy and architecture
Are you abreast of your business's needs? Your IT architecture creates most value when it helps the business to develop. You can draw on our experts for relevant advice when you e.g. need to:
- Build up an IT architecture that supports the organisation, now and in future
- Strengthen security and prepare an IT security policy for the enterprise
- Assess which operations-related tasks it would be an advantage to outsource.
Establish the priorities for the development of your IT projects in a roadmap; to obtain a coherent IT development, and strategy for the entire company. Among other things, you will get:
- A specific plan for prioritising your IT resources over the next three years
- A better understanding between management and the IT department
- An insight into how to take your IT strategy from the drawing board to implementation
- An overview of the mutual interdependence between projects.
Microsoft Dynamics 365 – the platform of the future. Now.
Microsoft Dynamics 365 unifies ERP, CRM and business intelligence on a cloud platform that is always available and always up to date. Dynamics 365 removes the boundaries between systems and gives you immediate access to the latest technology in an agile solution that frees up resources from operations and lets you focus on business value.Learn more about Microsoft Dynamics 365
Guide to choosing an ERP system
The right ERP solution for your company adds measurable value – in all phases and all functions – from implementation to operations. Finding the right IT solution is not rocket science, but it requires thoroughness, insight and vision.
Microsoft Dynamics 365
Microsoft Dynamics 365 unifies ERP, CRM and business intelligence on a cloud platform that is always available and always up to date. Dynamics 365 removes the boundaries between systems and gives you immediate access to the latest technology in an agile solution that frees up resources from operations and lets you focus on business value.
Microsoft Dynamics 365 Business Central
Business Central, brings full Dynamics NAV capabilities to the cloud. Small- and midsize-businesses (SMBs) can now replace siloed business systems with a single, comprehensive solution that is quick to implement and easy to evolve as needs change.
Microsoft Dynamics AX
Microsoft Dynamics AX combines the best of Microsoft and offers intelligent tools aimed at the modern workplace. It enables medium-sized companies and organisations to change and optimise their business processes and outpace their competitors.
Microsoft Dynamics NAV
Microsoft Dynamics NAV (now Microsoft Dynamics 365 Business Central on premise) streamlines business administration, supply chain processes and daily operations for small and mid-sized businesses. The solution can be deployed in the cloud or on-premises with the same comprehensive capabilities and intuitive interface.
Microsoft XAL is a popular and widespread ERP solution, but it is no longer maintained and supported by Microsoft.
SAP is the world's most common ERP solution for large and complex companies. SAP develops ERP solutions for large and international companies that require complex, customised solutions.
ASPECT4 is EG's proprietary ERP solution for AS400. It is especially suitable for companies within logistics and production, textiles and fashion, transport and shipping as well as lumber yards and DIY stores.
EG has extensive and solid experience with Infor M3. We offer several different services – from application development and support to qualified business consultancy and advice on cloud services.
Find patterns and valuable correlations in your data.
Advanced Analytics can help you sift through data and identify patterns and correlations that can make your business stronger.
Are you basing your decisions on data or guess-work?
Business Intelligence from EG helps you gather relevant data and convert it into actionable, accessible insight that actually supports effective decision making.
Financial Performance Management
Deliver faster and more professional financial reporting
Turn your finance department into a high-performance team. Spend less time collecting, organising and validating your data, and more time on analysis and strategic planning.
Customer Experience Management (CEM)
Be more competitive by offering unique customer experiences
With CEM you can improve your customer experience and build customer loyalty. Let us help you deliver efficient, data-driven digital solutions that create customer value across all your touch points.
Professional document and case management
Focus on knowledge sharing and cooperation
With EG CrossWork, you can create, archive, retrieve and share information and documents about customers, partners and projects in one place. You can optimise collaboration across your organisation and make it easy to automate and support key processes.
Get full value from your CRM investment
EG can help you plan and implement CRM and CEM strategies that deliver business value by optimising your customer engagement. Read more about our approach, our Dynamics 365 solutions and our customers.
Apps & Mobility
All the essential tools in your pocket
EG's mobile IT solutions allow you to perform a number of administrative and logistical tasks while you are on the move or visiting a customer. You can also get a solution specifically developed for your needs.
Application Management Services
Free up your IT resources
Free up resources in your IT department. With a service agreement tailored to your needs, EG handles the operation and support of just the applications or platforms you wish, so you can focus on generating more profit for the business.
Keep your Dynamics ERP solution in top shape
Breakdowns, bad performance, logon problems and delayed batch runs will reduce the company's benefit of the ERP system. EG Business Care monitors your Dynamics ERP solution and keeps it in top shape.
IT infrastructure outsourcing
Simplicity and peace of mind
Updates, downtime, unplanned costs and security scares. Take the stress out of daily IT operation and support with flexible and reliable IT Infrastructure as a Service (IaaS) options from EG.
Cloud and hosting: Applications in the cloud
Put your mind at rest with infrastructure and applications in the cloud
Let go of the worries about updates, downtime and unpredictable costs. With applications in the cloud, you protect your data and ensure that your applications are running optimally.
Cloud and hosting: Infrastructure in the cloud
Reliable and flexible operation of you infrastructure in the cloud
Free up resources and increase flexibility by placing all or some of your infrastructure in the cloud.
Cloud and hosting: Personal productivity
Increase the personal productivity
Free up time in the IT department while you increase the productivity and job satisfaction of the company's employees. Optimise your way of collaborating, achieve an uptime of 99.9 % and save yourself the hassle of operation and maintenance.
Let EG take responsibility for the operation of your local infrastructure
The company's IT installation can easily be located at your premises without you having to manage everything. Place the heavy tasks with EG, and ensure stable operation and high uptime.
IT support on your terms
Let us take full responsibility for your company's IT support. EG Support ensures minimal downtime and re-establishes your normal daily operations as quickly as possible in case assistance is needed. You only need to call one number, and you will receive regular feedback until the incident is resolved.
IT service with fast emergency response
When PCs, servers or other hardware break down, your employees and your company lose valuable time. Through a nationwide on-site service, Field Service ensures that your company gets emergency assistance in case of IT breakdowns.
Complete solution for cash register and payment systems
EG gives you end-to-end establishment and servicing of cash register solutions and payment systems. This comprises setting up and establishing new hardware and software as well as dismantling the old equipment – and of course ongoing training and servicing.
Contact us to learn more
Would you like to find out more about our products and services? Contact our team of experts, and tell us about your business needs and how we can help you.
VP, Managed Services Sales
EG sells its service business to DXC Technology – strategic match and complementary competencies were crucial to the choice of new owner.