Outsource application management and get more from your IT team
Ensuring the availability of the systems that support your business and keep your users productive is a full time job.
Outsourcing application management and user support frees time to focus on innovation, so you can enable business agility and plan the evolution of your IT ecosystem.Contact us to hear how we can help
Who needs application management in the cloud era?
Although cloud-based applications can simplify many areas of application management, the story doesn't end there.
Critical activities such as setting up user access and roles, security considerations and the test and rollout of updates still need to be handled.
EG can help you get the most from your cloud-based solutions with ongoing application monitoring, administration and maintenance.
Strategic sparring and application insight – whenever you need it
Technology never stands still. Just keeping pace can be a major investment in time and resources. Let EG do it for you.
Our specialists can keep your team up to date on key application updates and relevant vendor strategies.
With more than 25 years of experience in application and infrastructure management, EG can offer strategic advice and sparring on how your IT ecosystem can best meet your current needs and evolve to take advantage of future opportunities.
One partner to manage your applications 24/7
EG is a single point of contact for all your user support and application needs across your business.
We can help ensure that your critical applications are always available and always up to date.
You will work with a dedicated EG team that:
- Knows your IT landscape.
- Understands your business needs and challenges.
- Takes ownership and responsibility.
- Is always available and ready to help.
I find that I don’t think about our operational status at all – everything just works! That’s the best thing about an agreement like this.René Bigandt, CFO, Movia
Outsource the tasks that make sense for your business
No two businesses - and no two IT landscapes - are the same.
EG can deliver full lifecycle support and management of your on-premise or cloud-based applications including:
- Digital productivity and line-of-business applications.
- Mission critical ERP and CRM solutions.
- Your underlying database systems.
We can also be on point for managing issues with integrations to 3rd party applications and platforms.
You can outsource exactly what makes sense for your business now, and add services as your needs and resources change.
Managed Dynamics ERP ‒ let EG take the strain
EG offers the industry-leading Dynamics AX and Dynamics NAV platforms as hosted, managed solutions. You get:
- A flexible, scalable ERP environment
- Guaranteed, SLA-based uptime
- Documented security
- Proactive monitoring
- A predictable, fixed cost.
No deployment or upgrade worries. No need for support and operational resources. No maintenance or hardware costs.
Consultancy, solutions and IT services
- Dynamics 365
- Business Analytics
- CRM, CEM & Collaboration
- Application Services
- Infrastructure Services
- Service & Support
Cloud Transformation Assessment
There are many good reasons for moving to the cloud. Nevertheless, the decision is a difficult one for most companies. By systematically identifying the needs, possibilities, limitations and any risks through a Cloud Transformation Assessment, you will have a sound basis on which to make the decision.
Strategy and architecture
Are you abreast of your business's needs? Your IT architecture creates most value when it helps the business to develop. You can draw on our experts for relevant advice when you e.g. need to:
- Build up an IT architecture that supports the organisation, now and in future
- Strengthen security and prepare an IT security policy for the enterprise
- Assess which operations-related tasks it would be an advantage to outsource.
Establish the priorities for the development of your IT projects in a roadmap; to obtain a coherent IT development, and strategy for the entire company. Among other things, you will get:
- A specific plan for prioritising your IT resources over the next three years
- A better understanding between management and the IT department
- An insight into how to take your IT strategy from the drawing board to implementation
- An overview of the mutual interdependence between projects.
Microsoft Dynamics 365 – the platform of the future. Now.
Microsoft Dynamics 365 unifies ERP, CRM and business intelligence on a cloud platform that is always available and always up to date. Dynamics 365 removes the boundaries between systems and gives you immediate access to the latest technology in an agile solution that frees up resources from operations and lets you focus on business value.Learn more about Microsoft Dynamics 365
Guide to choosing an ERP system
The right ERP solution for your company adds measurable value – in all phases and all functions – from implementation to operations. Finding the right IT solution is not rocket science, but it requires thoroughness, insight and vision.
Microsoft Dynamics 365
Microsoft Dynamics 365 unifies ERP, CRM and business intelligence on a cloud platform that is always available and always up to date. Dynamics 365 removes the boundaries between systems and gives you immediate access to the latest technology in an agile solution that frees up resources from operations and lets you focus on business value.
Microsoft Dynamics 365 Business Central
Business Central, brings full Dynamics NAV capabilities to the cloud. Small- and midsize-businesses (SMBs) can now replace siloed business systems with a single, comprehensive solution that is quick to implement and easy to evolve as needs change.
Microsoft Dynamics AX
Microsoft Dynamics AX combines the best of Microsoft and offers intelligent tools aimed at the modern workplace. It enables medium-sized companies and organisations to change and optimise their business processes and outpace their competitors.
Microsoft Dynamics NAV
Microsoft Dynamics NAV (now Microsoft Dynamics 365 Business Central on premise) streamlines business administration, supply chain processes and daily operations for small and mid-sized businesses. The solution can be deployed in the cloud or on-premises with the same comprehensive capabilities and intuitive interface.
Microsoft Dynamics C5
A financial management solution that gives small businesses a full economic overview and simplifies daily business activities.
Microsoft XAL is a popular and widespread ERP solution, but it is no longer maintained and supported by Microsoft.
SAP is the world's most common ERP solution for large and complex companies. SAP develops ERP solutions for large and international companies that require complex, customised solutions.
ASPECT4 is EG's proprietary ERP solution for AS400. It is especially suitable for companies within logistics and production, textiles and fashion, transport and shipping as well as lumber yards and DIY stores.
EG has extensive and solid experience with Infor M3. We offer several different services – from application development and support to qualified business consultancy and advice on cloud services.
Find patterns and valuable correlations in your data.
Advanced Analytics can help you sift through data and identify patterns and correlations that can make your business stronger.
Are you basing your decisions on data or guess-work?
Business Intelligence from EG helps you gather relevant data and convert it into actionable, accessible insight that actually supports effective decision making.
Financial Performance Management
Deliver faster and more professional financial reporting
Turn your finance department into a high-performance team. Spend less time collecting, organising and validating your data, and more time on analysis and strategic planning.
Customer Experience Management (CEM)
Be more competitive by offering unique customer experiences
With CEM you can improve your customer experience and build customer loyalty. Let us help you deliver efficient, data-driven digital solutions that create customer value across all your touch points.
Professional document and case management
Focus on knowledge sharing and cooperation
With EG CrossWork, you can create, archive, retrieve and share information and documents about customers, partners and projects in one place. You can optimise collaboration across your organisation and make it easy to automate and support key processes.
Get full value from your CRM investment
EG can help you plan and implement CRM and CEM strategies that deliver business value by optimising your customer engagement. Read more about our approach, our Dynamics 365 solutions and our customers.
Apps & Mobility
All the essential tools in your pocket
EG's mobile IT solutions allow you to perform a number of administrative and logistical tasks while you are on the move or visiting a customer. You can also get a solution specifically developed for your needs.
Application Management Services
Free up your IT resources
Free up resources in your IT department. With a service agreement tailored to your needs, EG handles the operation and support of just the applications or platforms you wish, so you can focus on generating more profit for the business.
Keep your Dynamics ERP solution in top shape
Breakdowns, bad performance, logon problems and delayed batch runs will reduce the company's benefit of the ERP system. EG Business Care monitors your Dynamics ERP solution and keeps it in top shape.
Find errors and avoid wasted time
EG installs Health Check in your Dynamics AX system and prepares a full report that pinpoints specific underlying problems. The complete health check of your server room forms the basis of a list of proposals for improvement.
Cloud and hosting: Applications in the cloud
Put your mind at rest with infrastructure and applications in the cloud
Let go of the worries about updates, downtime and unpredictable costs. With applications in the cloud, you protect your data and ensure that your applications are running optimally.
Cloud and hosting: Infrastructure in the cloud
Reliable and flexible operation of you infrastructure in the cloud
Free up resources and increase flexibility by placing all or some of your infrastructure in the cloud.
Cloud and hosting: Personal productivity
Increase the personal productivity
Free up time in the IT department while you increase the productivity and job satisfaction of the company's employees. Optimise your way of collaborating, achieve an uptime of 99.9 % and save yourself the hassle of operation and maintenance.
Let EG take responsibility for the operation of your local infrastructure
The company's IT installation can easily be located at your premises without you having to manage everything. Place the heavy tasks with EG, and ensure stable operation and high uptime.
IT support on your terms
Let us take full responsibility for your company's IT support. EG Support ensures minimal downtime and re-establishes your normal daily operations as quickly as possible in case assistance is needed. You only need to call one number, and you will receive regular feedback until the incident is resolved.
IT service with fast emergency response
When PCs, servers or other hardware break down, your employees and your company lose valuable time. Through a nationwide on-site service, Field Service ensures that your company gets emergency assistance in case of IT breakdowns.
Complete solution for cash register and payment systems
EG gives you end-to-end establishment and servicing of cash register solutions and payment systems. This comprises setting up and establishing new hardware and software as well as dismantling the old equipment – and of course ongoing training and servicing.