CRM solutions from EG

Are you getting full value from your CRM investment?

EG can help you plan and implement CRM solutions that deliver business value by optimising your customer engagement.

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Earn customers for life with a Dynamics 365 Customer Engagement platform

Integrated, cloud-based Dynamics 365 applications can help optimise your CRM and customer engagement processes across your sales, marketing and service functions. Implement what makes sense now, and expand as your needs change.

  • Microsoft Dynamics 365 for Sales
  • Microsoft Dynamics 365 for Marketing
  • Microsoft Dynamics 365 for Customer Service
  • Microsoft Dynamics 365 for Field Service
  • Microsoft Dynamics 365 for Project Service Automation

Turn customer loyalty into lifetime value

Building customer trust and loyalty takes more than just managing your existing sales pipeline.

With Microsoft Dynamics 365 for Sales, you can use deep customer intelligence from historical data and recent customer interactions to understand customer behaviour, trends and potential value, so you can:

  • Predict customer needs, and deliver more relevant offers
  • Focus on your most important customers and deals
  • Reduce customer acquisition and retention costs
  • Accelerate your sales process with real-time data and predictive analytics
  • Earn loyal, satisfied customers for life

EG can help you share customer insights and sales information collaboratively across your organisation, so you can offer a coordinated, value-added engagement across the entire customer lifecycle.

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Create connected customer experiences.

Where does marketing end and sales start? 

With Microsoft Dynamics 365 for Marketing, you can move beyond basic email marketing and connect your sales and marketing data, platforms and processes to build engaging customer experiences. You can:

  • Generate and nurture leads with multi-channel campaigns based on customer engagement.
  • Prioritise, pass and track leads with connected sales and marketing processes.
  • Anticipate customer needs, see hidden insights and increase customer lifetime value.
  • Measure real-time marketing performance with embedded business intelligence and analytics.
  • Run events and engage with customers across social channels.

EG has deep experience in deploying scalable and secure digital platforms that incorporate marketing automation solutions. We can help you define and realise your digital strategy and get more bang for your marketing buck.

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Serve your customers better and keep them for life

The customer journey does not end when they purchase your solutions. Offering effective customer service when and where your customers want it is a foundation for more fruitful, life-long customer relationships.

With Microsoft Dynamics 365 for Customer Service, you can offer a unified experience across channels and service types, so you can:

  • Offer anytime, anywhere service across devices and channels
  • Proactively address customer service issues, and adapt to changing needs.
  • Personalise interactions based on past interactions and behaviour
  • Help customers find their own answers with self-service options
  • Give service agents the information they need to deliver faster, better service.

EG can help your business share customer information across sales and marketing disciplines, to help promote cross-sell and upsell possibilities identified in customer service engagements.

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Do it right first time

Making multiple service calls due to scheduling issues, missing spare-parts or insufficient skill-sets is frustrating for your customer, and costly for you.

With Microsoft Dynamics 365 for Field Service, you can get the job done first time. With intelligent scheduling and mobile support you can get the right resources to the right place at the right time. You can:

  • Automatically optimise schedules, and reallocate resources quickly
  • Include location, availability, skill-sets and customer preferences in resource allocation
  • Improve first-time fix rates, and simplify dispatching
  • Have the right resources and parts on every call with effective inventory management
  • Give field agents real-time customer information and work order processing from mobile apps.

EG can help you deliver fast, effective field service. We can also help you evolve from a break-fix model to a service model with predictive services, so you can solve service issues before customers are even aware of them.

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More profitable projects and fewer surprises

Your business reputation, and your bottom line, are built on the quality of the projects you deliver.

With Microsoft Dynamics 365 for Project Service Automation, you can run your project-based business more productively from initial scoping to the final project deliverable. By automating common tasks and bringing your people and processes together, you can.

  • Plan projects collaboratively across your sales and project units
  • Earn and retain customer loyalty with accurate estimates that meet expectations.
  • Boost employee productivity with process automation and collaboration tools
  • Allocate the best project resources across project service, customer service and field service

EG's consultants can help you integrate PSA capabilities into the heart of your project business, so you can leverage automation and collaboration capabilities to run a more profitable, customer-centric business with fewer surprises.

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Customer reference

Herning Folkeblad

Digital transformation enables Mediehuset Herning Folkeblad to create new ideas and business opportunities based on the user's wishes.

Read the case and see the video (Danish)

Consultancy, solutions and IT services

  • Consultancy
  • Dynamics 365
  • ERP
  • Business Analytics
  • CRM, CEM & Collaboration
  • Application Services
  • Infrastructure Services
  • Service & Support

Microsoft Dynamics 365 – the platform of the future. Now.

Microsoft Dynamics 365 unifies ERP, CRM and business intelligence on a cloud platform that is always available and always up to date. Dynamics 365 removes the boundaries between systems and gives you immediate access to the latest technology in an agile solution that frees up resources from operations and lets you focus on business value.

Learn more about Microsoft Dynamics 365