CRM solutions from EG
Are you getting full value from your CRM investment?
EG can help you plan and implement CRM solutions that deliver business value by optimising your customer engagement.
EG can help you plan and implement CRM solutions that deliver business value by optimising your customer engagement.
We see a clear trend that an individualised customer experience increases repeat customer visits to our content sites.Alex Nielsen, managing director, Mediehuset Herning Folkeblad
Your customers are the lifeblood of your company. So planning and implementing the right CRM and customer engagement systems is more than just an IT project, it is a strategic investment – and an ongoing journey.
Whether you are just shaping your strategy, or optimising your existing solutions, EG is with you all the way. We can help you plan and implement engagement strategies that bring you closer to your customers, so you can use detailed insight to deliver more compelling individual experiences.
Contact our Digital Advisory Team to discuss how to get more value from your CRM investment by serving your customers better.
Outstanding customer experiences don't just happen on their own. They are the result of smart daily decisions that are informed by deep customer insight.
So when did you last look at your business from your customer's point of view?
EG can help you take an "outside-in" approach that lets you experience your business as your customers do. So you can see more clearly where and how you can your sharpen your customer engagement and deliver more customer value.Read about EG's outside-in approach to customer engagement
It was a very objective, honest and valuable process, that focused on an understanding of our sales process with our customers – and not just on the technical solution.Henrik Buss, change manager, DESMI Pumping Technology A/S
A modern CRM solution from EG can help you connect and inform your entire sales, marketing and service organisation, so you can:
Integrated, cloud-based Dynamics 365 applications can help optimise your CRM and customer engagement processes across your sales, marketing and service functions. Implement what makes sense now, and expand as your needs change.
Building customer trust and loyalty takes more than just managing your existing sales pipeline.
With Microsoft Dynamics 365 for Sales, you can use deep customer intelligence from historical data and recent customer interactions to understand customer behaviour, trends and potential value, so you can:
EG can help you share customer insights and sales information collaboratively across your organisation, so you can offer a coordinated, value-added engagement across the entire customer lifecycle.Contact us and hear more
Where does marketing end and sales start?
With Microsoft Dynamics 365 for Marketing, you can move beyond basic email marketing and connect your sales and marketing data, platforms and processes to build engaging customer experiences. You can:
EG has deep experience in deploying scalable and secure digital platforms that incorporate marketing automation solutions. We can help you define and realise your digital strategy and get more bang for your marketing buck.Read more here
The customer journey does not end when they purchase your solutions. Offering effective customer service when and where your customers want it is a foundation for more fruitful, life-long customer relationships.
With Microsoft Dynamics 365 for Customer Service, you can offer a unified experience across channels and service types, so you can:
EG can help your business share customer information across sales and marketing disciplines, to help promote cross-sell and upsell possibilities identified in customer service engagements.Contact us and hear more
Making multiple service calls due to scheduling issues, missing spare-parts or insufficient skill-sets is frustrating for your customer, and costly for you.
With Microsoft Dynamics 365 for Field Service, you can get the job done first time. With intelligent scheduling and mobile support you can get the right resources to the right place at the right time. You can:
EG can help you deliver fast, effective field service. We can also help you evolve from a break-fix model to a service model with predictive services, so you can solve service issues before customers are even aware of them.Contact us and hear more
Your business reputation, and your bottom line, are built on the quality of the projects you deliver.
With Microsoft Dynamics 365 for Project Service Automation, you can run your project-based business more productively from initial scoping to the final project deliverable. By automating common tasks and bringing your people and processes together, you can.
EG's consultants can help you integrate PSA capabilities into the heart of your project business, so you can leverage automation and collaboration capabilities to run a more profitable, customer-centric business with fewer surprises.Contact us and hear more
Dynamics 365 applications for CRM work seamlessly together in the cloud. You can implement the capabilities you need now, add more as your needs change, and only ever pay for what you use.
No additional hardware costs, no additional IT maintenance commitment – just secure, scalable cloud solutions that are there when you need them, and updated with new capabilities to empower your employees and serve your customers better.Hear how to get the most from Dynamics 365 apps for CRM
EG is Scandinavia's leading Dynamics 365 partner with more than 35 years of experience in helping our customers realise their CRM strategies.
Together, we can define the solution that best suits your needs, goals and budget ‒ wherever you are in your own CRM journey.
With a solid ERP foundation and deep IT expertise, we can offer expert assistance in everything from hardware, infrastructure, hosting, support and service to management and process consultancy.
We can help you find solutions to your current challenges and make your future plans a reality.
Meeting customer expectations takes a cloud solution that delivers the ultimate customer experience. At the same time, we need flexibility and time to focus on developing our business. That is why we chose Microsoft Dynamics 365 and EG.Robert Backéus, IT manager at Twilfit
There are many good reasons for moving to the cloud. Nevertheless, the decision is a difficult one for most companies. By systematically identifying the needs, possibilities, limitations and any risks through a Cloud Transformation Assessment, you will have a sound basis on which to make the decision.
Are you abreast of your business's needs? Your IT architecture creates most value when it helps the business to develop. You can draw on our experts for relevant advice when you e.g. need to:
Establish the priorities for the development of your IT projects in a roadmap; to obtain a coherent IT development, and strategy for the entire company. Among other things, you will get:
Microsoft Dynamics 365 unifies ERP, CRM and business intelligence on a cloud platform that is always available and always up to date. Dynamics 365 removes the boundaries between systems and gives you immediate access to the latest technology in an agile solution that frees up resources from operations and lets you focus on business value.Learn more about Microsoft Dynamics 365
The right ERP solution for your company adds measurable value – in all phases and all functions – from implementation to operations. Finding the right IT solution is not rocket science, but it requires thoroughness, insight and vision.
Microsoft Dynamics 365 unifies ERP, CRM and business intelligence on a cloud platform that is always available and always up to date. Dynamics 365 removes the boundaries between systems and gives you immediate access to the latest technology in an agile solution that frees up resources from operations and lets you focus on business value.
Business Central, brings full Dynamics NAV capabilities to the cloud. Small- and midsize-businesses (SMBs) can now replace siloed business systems with a single, comprehensive solution that is quick to implement and easy to evolve as needs change.
Microsoft Dynamics AX combines the best of Microsoft and offers intelligent tools aimed at the modern workplace. It enables medium-sized companies and organisations to change and optimise their business processes and outpace their competitors.
Microsoft Dynamics NAV (now Microsoft Dynamics 365 Business Central on premise) streamlines business administration, supply chain processes and daily operations for small and mid-sized businesses. The solution can be deployed in the cloud or on-premises with the same comprehensive capabilities and intuitive interface.
A financial management solution that gives small businesses a full economic overview and simplifies daily business activities.
Microsoft XAL is a popular and widespread ERP solution, but it is no longer maintained and supported by Microsoft.
SAP is the world's most common ERP solution for large and complex companies. SAP develops ERP solutions for large and international companies that require complex, customised solutions.
ASPECT4 is EG's proprietary ERP solution for AS400. It is especially suitable for companies within logistics and production, textiles and fashion, transport and shipping as well as lumber yards and DIY stores.
EG has extensive and solid experience with Infor M3. We offer several different services – from application development and support to qualified business consultancy and advice on cloud services.
Find patterns and valuable correlations in your data.
Advanced Analytics can help you sift through data and identify patterns and correlations that can make your business stronger.
Are you basing your decisions on data or guess-work?
Business Intelligence from EG helps you gather relevant data and convert it into actionable, accessible insight that actually supports effective decision making.
Deliver faster and more professional financial reporting
Turn your finance department into a high-performance team. Spend less time collecting, organising and validating your data, and more time on analysis and strategic planning.
Be more competitive by offering unique customer experiences
With CEM you can improve your customer experience and build customer loyalty. Let us help you deliver efficient, data-driven digital solutions that create customer value across all your touch points.
Focus on knowledge sharing and cooperation
With EG CrossWork, you can create, archive, retrieve and share information and documents about customers, partners and projects in one place. You can optimise collaboration across your organisation and make it easy to automate and support key processes.
Get full value from your CRM investment
EG can help you plan and implement CRM and CEM strategies that deliver business value by optimising your customer engagement. Read more about our approach, our Dynamics 365 solutions and our customers.
All the essential tools in your pocket
EG's mobile IT solutions allow you to perform a number of administrative and logistical tasks while you are on the move or visiting a customer. You can also get a solution specifically developed for your needs.
Free up your IT resources
Free up resources in your IT department. With a service agreement tailored to your needs, EG handles the operation and support of just the applications or platforms you wish, so you can focus on generating more profit for the business.
Keep your Dynamics ERP solution in top shape
Breakdowns, bad performance, logon problems and delayed batch runs will reduce the company's benefit of the ERP system. EG Business Care monitors your Dynamics ERP solution and keeps it in top shape.
Find errors and avoid wasted time
EG installs Health Check in your Dynamics AX system and prepares a full report that pinpoints specific underlying problems. The complete health check of your server room forms the basis of a list of proposals for improvement.
Put your mind at rest with infrastructure and applications in the cloud
Let go of the worries about updates, downtime and unpredictable costs. With applications in the cloud, you protect your data and ensure that your applications are running optimally.
Reliable and flexible operation of you infrastructure in the cloud
Free up resources and increase flexibility by placing all or some of your infrastructure in the cloud.
Increase the personal productivity
Free up time in the IT department while you increase the productivity and job satisfaction of the company's employees. Optimise your way of collaborating, achieve an uptime of 99.9 % and save yourself the hassle of operation and maintenance.
Let EG take responsibility for the operation of your local infrastructure
The company's IT installation can easily be located at your premises without you having to manage everything. Place the heavy tasks with EG, and ensure stable operation and high uptime.
IT support on your terms
Let us take full responsibility for your company's IT support. EG Support ensures minimal downtime and re-establishes your normal daily operations as quickly as possible in case assistance is needed. You only need to call one number, and you will receive regular feedback until the incident is resolved.
IT service with fast emergency response
When PCs, servers or other hardware break down, your employees and your company lose valuable time. Through a nationwide on-site service, Field Service ensures that your company gets emergency assistance in case of IT breakdowns.
Complete solution for cash register and payment systems
EG gives you end-to-end establishment and servicing of cash register solutions and payment systems. This comprises setting up and establishing new hardware and software as well as dismantling the old equipment – and of course ongoing training and servicing.