Find, nurture and deliver sales-ready leads with marketing automation
Microsoft Dynamics 365 for Customer Service helps you turn customer insight into action. It increases loyalty through personal and efficient customer service and support across all platforms – where and when the customer needs it.
Med Microsoft Dynamics 365 for Customer Service you can:
Create positive support experiences with total overview of customer interactions
Handle challenges promptly and effectively using intelligent data analysis
Support staff by automatically displaying information that helps in the given situation
Increase upsell and cross-sell with artificial intelligence that notifies you of relevant sales opportunities
Support good customer service with exceptional overview
Dynamics 365 for Customer Service makes it easier for helpdesk staff to provide effective and relevant service. In part, by giving them access to a complete report on the customer relationship, and through artificial intelligence that shows relevant information in each support situation.
You can also improve overview and efficiency with integrated AI that uses context-dependent company and customer information to produce intelligent recommendations.
With Dynamics 365 for Customer Service, your company learns from customer feedback from surveys, discussion fora and social media. This provides insight into what your customers prioritise and talk about – and allows staff to act pro-actively.
You can also tailor the optimal support experience with best practice and built-in learning tools – and make it easy for new employees to help your customers.
The platform also contains functions that make it easy to optimise staffing, based on available resources and know-how, factoring in periods of peak load.
Let EG help you strengthen customer service and support
Microsoft Dynamics 365 for Customer Service is part of the Microsoft Dynamics 365 Customer Engagement platform (formerly Microsoft Dynamics 365 CRM). The platform includes applications across sales, marketing and service.
EG is Scandinavia's leading Dynamics 365 partner. We have over 35 years of experience helping our customers implement their customer engagement strategies.
Together, we can define the support, service and customer engagement solution that best suits your needs, goals and budget.