Identify and address events, and keep your platforms running at full speed
If your IT systems are not working at full capacity, then neither are your users. 24/7 monitoring of agreed platforms and components helps you identify issues quickly and effectively, and ensures that monitored events are investigated and prioritised for escalation to your service help desk.
Monitoring can include areas such as system availability, performance, planned batch operations and your end-to-end connection from user to data centre.
EG services include:
- Monitoring of trigger, warning and alarm events in agreed operating environments.
- Filtering, prioritisation and examination of events in order to identify root causes.
- Fast registration and escalation of events that could cause incidents.
- Logging of events and information and frequent review of log files.