IT infrastructure outsourcing. Simplicity and peace of mind

Updates, downtime, unplanned costs and security scares. Take the stress out of daily IT operation and support with flexible and reliable IT Infrastructure as a Service (IaaS) options from EG.

See how your business will benefit

Flexible services for infrastructure management and support

Whether your IT ecosystem is based on an on-premise, hosted or hybrid infrastructure, EG offers service options to keep your IT systems and your users running at full speed. Start with what makes sense for your business now, and add more as your needs change.

Identity and access management

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Identity and access management

Take a break from user administration chores

Although critical for ensuring the integrity and security of your business infrastructure and data, handling the daily requests for access to your IT platforms can be a significant distraction when you are trying to prioritise strategic and challenging activities.

We can help your teams stay focused by taking care of identity and access management activities, based on your agreed security policies.

EG can help with:

  • Identification and access management of users and devices on your platforms and components.
  • Handling requests for addition, modification and deletion of access rights.
  • Ensuring the availability of relevant data for reporting and audits.

For further information

Anders Borggaard Jensen

Anders Borggaard Jensen

VP, Managed Services Sales

Tel.: +45 7013 2211

Email: : anders.b.jensen@eg.dk

Information security management

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Information security management

Safeguard your most valuable business asset

Your data is one of your most valuable and sensitive business assets. So making sure that your data is secure, and that access to information and platforms is limited to those employees and roles that need it is critical.

EG can take responsibility for your information security management processes and systems and advise you on best practices for policies and methods.

EG can help with:

  • Establishing and executing system security monitoring.
  • Logging and documenting user management activities.
  • Reviewing system security, including processes and tools for operational management.
  • Preparing and maintaining security policies, incident tracking and compliance assessments.
  • Managing information systems that control access to transactions, data and databases.

For further information

Anders Borggaard Jensen

Anders Borggaard Jensen

VP, Managed Services Sales

Tel.: +45 7013 2211

Email: : anders.b.jensen@eg.dk

Patch management

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Patch management

Efficient, well-informed patch management and implementation

Just keeping track of the relevant patches that have been released for your installed platforms and components can keep your busy IT team from more value-added and strategic activities.

EG can help you stay up to date with continuous patching of relevant platform updates, including:

  • Security patching of existing applications, databases, networks, hardware and other platforms.
  • Ensuring that components are updated and meet agreed security standards and policies.
  • Pre-implementation testing and roll-back of installed patches if necessary.

For further information

Anders Borggaard Jensen

Anders Borggaard Jensen

VP, Managed Services Sales

Tel.: +45 7013 2211

Email: : anders.b.jensen@eg.dk

Change Management

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Change Management

Plan and manage platform modifications with confidence

Planning and managing ongoing modifications to platforms and components is essential to ensure that your systems are supporting your business processes as efficiently and error-free as possible. This same process can also be a major source of disruption if it is not done responsibly.

EG can help your teams manage the lifecycle of changes to your platforms with minimum disruption.

We can help you with:

  • Active ownership and running of the change management process.
  • Administration of standard and non-standard change requests – including prioritisation, implementation planning and risk assessment.
  • Coordination of changes across relevant teams.
  • Organisation of – and participation in – regular CAB meetings.
  • Relevant data, documentation and reporting.

For further information

Anders Borggaard Jensen

Anders Borggaard Jensen

VP, Managed Services Sales

Tel.: +45 7013 2211

Email: : anders.b.jensen@eg.dk

Capacity management

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Capacity management

Avoid down time with proactive capacity monitoring

Your business has no time for performance and availability issues. EG can help ensure that the efficiency of your platforms and related resources is not affected by insufficient capacity. Monitoring and forecasting of system capacity will help ensure that your IT systems are working at full speed throughout their lifecycle.

EG can help you by:

  • Ensuring that you have sufficient resource capacity available for your IT landscape.
  • Establishing alarms and events to support capacity monitoring and handling.
  • Forecasting of – and planning for – capacity variations, based on resource consumption.
  • Delivering data for capacity reporting and Licence Management.

For further information

Anders Borggaard Jensen

Anders Borggaard Jensen

VP, Managed Services Sales

Tel.: +45 7013 2211

Email: : anders.b.jensen@eg.dk

Continuity management

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Continuity management

Peace of mind with comprehensive contingency planning

If the worst case scenario happens, and a serious incident affects the operation of your IT ecosystem, do you have a viable, documented plan to re-establish normal operations within a reasonable timeframe?

EG can help you prepare and implement a contingency plan that will help ensure the continued operation of your critical platforms and components.

We can help with:

  • Evaluation of contingency planning, processes and technologies to minimise potential disruption of your IT systems.
  • Implementing, testing and maintaining a secondary location for use in the event of breakdowns.
  • Ensuring adequate stocks of spare parts and maintenance- and test-equipment.
  • Establishing agreements with external suppliers to define service levels in the event of a breakdown.

For further information

Anders Borggaard Jensen

Anders Borggaard Jensen

VP, Managed Services Sales

Tel.: +45 7013 2211

Email: : anders.b.jensen@eg.dk

Event management

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Event management

Identify and address events, and keep your platforms running at full speed

If your IT systems are not working at full capacity, then neither are your users. 24/7 monitoring of agreed platforms and components helps you identify issues quickly and effectively, and ensures that monitored events are investigated and prioritised for escalation to your service help desk.

Monitoring can include areas such as system availability, performance, planned batch operations and your end-to-end connection from user to data centre.

EG services include:

  • Monitoring of trigger, warning and alarm events in agreed operating environments.
  • Filtering, prioritisation and examination of events in order to identify root causes.
  • Fast registration and escalation of events that could cause incidents.
  • Logging of events and information and frequent review of log files.

For further information

Anders Borggaard Jensen

Anders Borggaard Jensen

VP, Managed Services Sales

Tel.: +45 7013 2211

Email: : anders.b.jensen@eg.dk

Backup & restore management

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Backup & restore management

Get peace of mind with a solid backup and recovery plan

If the unthinkable happens, are you sure that your current backup and recovery plan for your platforms and components is up to the job?

EG experts can help you evaluate your current strategy to help ensure that it meets your business and compliance requirements, and gives you the best possible starting point for the full recovery of your data and environments.

We can help you with:

  • Creating and maintaining backup plans and policies.
  • Backing up of files, software, operating systems or other system components to suitable media.
  • Archiving data in accordance with your corporate policies.
  • Usage analysis and planning of backup capacity.
  • Data recovery when needed, and regular recovery testing.
  • Documentation of backup processes and procedures.

For further information

Anders Borggaard Jensen

Anders Borggaard Jensen

VP, Managed Services Sales

Tel.: +45 7013 2211

Email: : anders.b.jensen@eg.dk

Licence management

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Licence management

Maximise licence value and ensure compliance

With multiple platforms and components, constant user churn and frequent licensing policy changes from vendors, it can be easy to end up either under-licensed or over-licensed without knowing it. Either situation could end up impacting your budget.

EG can help you get full insight into your licensing status with:

  • Comparisons of licence utilisation and licences purchased for users or devices.
  • Purchasing or uninstalling of licences to ensure compliance with licence agreements.
  • Recommendations on best practice use of software licences and licensing.
  • Data for reporting and audit preparation.

For further information

Anders Borggaard Jensen

Anders Borggaard Jensen

VP, Managed Services Sales

Tel.: +45 7013 2211

Email: : anders.b.jensen@eg.dk

Asset and configuration management

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Asset and configuration management

Track, document and share asset and configuration information

IT landscapes are complex and dynamic. Documenting your current platforms and assets – and their interrelations – and making this information available to relevant departments and teams is an ongoing process.

EG can do this for you. We can help with:

  • Documenting platforms and components such as configuration items.
  • Asset and stock tracking of applications, platforms and hardware in a Configuration Management database.
  • Knowledge management and information sharing with relevant departments and teams.
  • Data for Licence Management and reporting.

For further information

Anders Borggaard Jensen

Anders Borggaard Jensen

VP, Managed Services Sales

Tel.: +45 7013 2211

Email: : anders.b.jensen@eg.dk

Facility management

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Facility management

Let EG maintain and operate your physical IT facilities

EG can take responsibility for the maintenance and operation of IT facilities such as data centres, including the related physical installations and facilities.

We can offer:

  • Maintenance and operation of floor space and rack capacity in secure rooms, with restricted admission and multi-level access control.
  • Maintenance of data centre facilities including internet connection, power and emergency power supply, cooling, fire prevention and flood control.
  • Maintenance of relevant certifications, and documentation of these via annual external audits and controls.

For further information

Anders Borggaard Jensen

Anders Borggaard Jensen

VP, Managed Services Sales

Tel.: +45 7013 2211

Email: : anders.b.jensen@eg.dk

Customer Case

Movia

Movia guarantees system up-time and operating stability through an operational agreement with EG.

Recruiting in-house employees with all of EG's competencies would be an almost impossible task. Now, we have guaranteed access to those competencies. René Bigandt, økonomichef/CFO, Movia
Read the full case