IT support on your terms.
- Support around the clock, seven days a week, all year round
- Only one number to call
- Continuous feedback until the incident is resolved.
EG Support ensures minimal downtime and re-establishes your normal daily operations as quickly as possible in case assistance is needed. You get the freedom to focus on your core business – EG assumes responsibility for all IT support.
See your options with EG support (Danish pdf)
EG follows up regularly on the process and coordinates it. EG makes sure that the incident is resolved within the entered service level agreement and keeps you informed until a solution is found. EG Support is:
Support at all levels
EG Support (1st and 2nd level) corrects errors and answers standard requests and questions about documented customisations in for example EG industry solutions, CRM, Dynamics AX or Dynamics NAV.
If your request turns out to be technically complex, it is escalated to 3rd level. Here, supplementary error diagnoses and analyses are performed.
If a temporary solution is found, it is documented and sent to EG Support who will get back to you.
Based on ITIL®
EG Support is based on ITIL® (IT Infrastructure Library), which is a number of best practice methods within IT service management theories and -processes. EG Support follows these "common sense" processes in case of breakdowns, change requests or other incidents in your IT operations.
EG Support may be customised to your specific needs
You can enter a service level agreement that suits your specific needs for customised opening hours (up to 24/7/365), response times and contingency plans.
EG sells its service business to DXC Technology – strategic match and complementary competencies were crucial to the choice of new owner.