On-site services. Security, stability and fewer surprises

Safeguard the availability and stability of your local IT infrastructure with professional on-site and field services and fast, nationwide repair-and-replace services.

See how your business will benefit

Flexible field services to meet your business needs

Service desk

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Service desk

Fast, professional resolution for hardware-related issues

Service desk gives you direct access to skilled hardware and infrastructure specialists that can help you with reporting and resolution of hardware-related issues.

With fast response and resolution times we can resolve issues before they affect your business.

Service desk access offers:

  • One point of contact for all your hardware incidents
  • An up-to-date, portal-based status of all support activities
  • Guaranteed availability of skilled resources
  • Agreed response times based on your needs and asset types

For further information

Velimir Davidovski

Velimir Davidovski

Senior Sales Executive

Tel.: +45 7013 2211

Email: : velimir.davidovski@eg.dk

Hardware repair or replacement (on-site)

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Hardware repair or replacement (on-site)

Safeguard business continuity and user productivity

When hardware assets fail, the integrity of your business operations and the productivity of your employees can take a hit.

When this happens, EG will come to your location and repair or replace the defective hardware on the spot, and then test and validate that the asset is operational with the minimum of downtime.

We get you back to business fast with:

  • On-site repair of hardware, where possible
  • Dismantling, removal and disposal of defective hardware
  • Installation of required disk images
  • Set-up, connection and functional testing of the new hardware

For further information

Velimir Davidovski

Velimir Davidovski

Senior Sales Executive

Tel.: +45 7013 2211

Email: : velimir.davidovski@eg.dk

Hardware repair or replacement (via package dispatch)

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Hardware repair or replacement (via package dispatch)

 

Economical, convenient resolution of hardware issues 

When less critical hardware assets fail, a visit from a field service specialist is not the most economical option.

Simply send the defective hardware to EG, and we will either repair and return, or send replacement hardware to your location - so that you can implement it yourself.

Or, with a "SWAP" agreement, you just need to notify us of a defective asset, and we will ship a replacement to you.

Fast, economical replacement of defective hardware with:

  • Flexible "Repair and return" and SWAP options
  • Fast, secure shipping of items via private freight carriers
  • Return of defective hardware to EG for responsible disposal

For further information

Velimir Davidovski

Velimir Davidovski

Senior Sales Executive

Tel.: +45 7013 2211

Email: : velimir.davidovski@eg.dk

Warranty and RMA repairs

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Warranty and RMA repairs

Boost hardware lifetime value with warranty management and RMA repairs

EG can take responsibility for warranty management, and for making repairs to assets that are still under warranty.

As your Return Merchandise Authorisation (RMA) partner, EG will handle the warranty returns and refunds processes for you. We are also certified to make warranty repairs for leading hardware manufacturers such as Lenovo and HP.

We help you get full value from your hardware investments by:

  • Making authorized warranty repairs on site, or in our workshops
  • Enabling extended warranty periods for your hardware
  • Extending the useful lifespan of covered hardware
  • Taking the hassle out of warranty returns and refunds

For further information

Velimir Davidovski

Velimir Davidovski

Senior Sales Executive

Tel.: +45 7013 2211

Email: : velimir.davidovski@eg.dk

Inventory control

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Inventory control

Availability of inventory where and when you need it

With EG as your service partner, we can ensure that your business continuity is not affected by a lack of spare parts or components.

We will ensure the availability and suitable storage of agreed inventory that is needed to carry out Field Service activities for you.

Avoid delays caused by hardware and spare-parts stock-outs with:

  • Reliable inventory control based on agreed minimum/maximum stock levels
  • Coordination with you and your hardware suppliers
  • Input and reporting to inform your purchasing investments
  • Suitable storage conditions and space allocation for your hardware

For further information

Velimir Davidovski

Velimir Davidovski

Senior Sales Executive

Tel.: +45 7013 2211

Email: : velimir.davidovski@eg.dk

EG has sold its service business to DXC Technology

 

That is why we have split our website into two: EG A/S & EG's service business.