Microsoft Dynamics 365 for Retail

A comprehensive, cloud-based ERP solution for today’s retail business

  • Compelling omnichannel customer experiences
  • Intelligent operations, from procurement to sales
  • Effective product management across channels and geos
  • Flexible, scalable deployment

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Everything you need to make your retail business more effective

  • A great customer experience
  • Comprehensive functionality
  • Streamlined daily operation
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Offer a great customer experience on any platform

Strong omnichannel capabilities help you interact with your customers wherever they are – in physical stores, on online stores, or on social networks.

You can offer a retail experience that is seamless, personal and unique with powerful customer-engagement capabilities such as:

  • Store operations
  • Omnichannel management
  • Order management
  • Marketing and business intelligence.
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Comprehensive cloud-based functionality to streamline your business

Back-office capabilities, such as procurement and financials, are part of the end-to-end solution, delivering full visibility across your entire organisation.

Which functionality you need is up to you. You can implement the complete solution, or implement individual business capabilities that complement your existing technologies when it makes most sense for your business.

And as Dynamics 365 is a cloud-based solution, you can scale up and down as your needs change, and only pay for what you use. 

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Strengthen your daily operations

Dynamics AX for Retail is a single, cohesive solution that helps both single- and multi-channel businesses engage with their customers by:

  • Adding new locations – such as ”pop-up” stores or new retail channels
  • Speeding checkout and providing excellent in-store customer service with modern POS capabilities
  • Connecting and gathering purchasing intentions and preferences on social media
  • Planning and executing personalised, engaging multichannel campaigns
  • Adding flexible purchase options such as order online and collect-in-store.
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